Process management

Information

The process idea, i.e. the recognition of processes in a company and the management of these processes, is already part of various management system standards such as ISO 9001:2015 and IATF 16949. At the latest, a management system must be designed and implemented in a process-oriented manner. Many things can be done wrong when defining, introducing and managing processes. This makes it all the more important to understand the basics of process management.

It is not the QM representative who must define and manage the processes, but the so-called process owners. It is not enough to design and describe a process map, i.e. a graphical description of the processes, but these processes must be lived, and these processes do not usually correspond to departmental boundaries. For example, the procurement process usually passes through various departments such as purchasing, logistics and quality assurance. In addition, each process must be provided with measurable goals and measured in terms of effectiveness and efficiency. The individual regulations such as ISO 9001 and ISO 14001 in the revised editions of 2015 and IATF 16949 provide good and practicable approaches for designing a process-oriented management system.

Objective

Participants will gain an overview of the topic of process management, its importance and the goals and methods for introducing and designing effective processes in the company. They will learn the relevant requirements from the revised editions of 2015 of the standards ISO 9001 and ISO 14001 as well as IATF 16949 for a process-oriented QM system or integrated management system, but also more advanced approaches to process management. In addition, advice will be given on the appropriate implementation of process management in the company.

Target audience

This seminar is aimed at specialists and managers or employees who are involved in processes or who organize the topic of process management in the company.

Contents

• Reasons for process management
• Terminology of process management
• Differentiation between processes and projects
• Standard requirements for process management
• Contents of process management
• Roles in process management
• Measuring the effectiveness of processes, use of key performance indicators
• Identifying, designing and documenting processes
• Characteristics and properties of processes

Duration

1.0 day course á 8 teaching units

Prerequisites

No special prerequisites are required.

Scope of services

• Comprehensive and appealing training material
• Certificate of attendance
• Room for exchange of experience and knowledge transfer

Note: It is recommended that you also attend the seminar on process risk management.